By default, clicking on cases will open the active cases or you can simply click on Active cases from the top of the screen. The Active Cases tab on the Cases Main page shows all of the active cases in the system.
On the main screen you will see the list of all the cases with details. These columns are displayed based on the View that has been applied and discussed in the preview step. Under the 'Action' column you will find three dots '...'. By clicking on these dots, you can perform different actions which are mentioned as follows:
- Worker Workload: By clicking on this action, it will take you to workers allocation main page. You can find more information on workers allocation by visiting "Workers Allocation - Overview".
- Archive: By clicking on this action will transfer your case from active case to archive case.
- Delete: By clicking on this action button, your cases will be removed permanently.